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International Shipping Malaysia & Singapore

DELIVERY POLICY (International Shipping)

We provide international shipping, and the Terms & Conditions are applicable worldwide excluding, Malaysia and Singapore.

At the time of delivery, you may be required to validate the delivery of your order by signing with the delivery personnel. The receiver is responsible for inspecting the packing of the parcel to ensure the seal is not damaged or opened before signing for the parcel. Please check thoroughly the contents of the parcel if the seal is found broken. You may refuse to sign for the parcel if there is any damaged or missing item(s).

If there is no one home to receive your order, please log in to your account or the carrier website to track the status of your shipment. Should the delivery of your order be unsuccessful after multiple attempts, or failure to retrieve your order at any nearby location as stated by the carrier, your order may risk being disposed of after the stipulated time given. Therefore, no refund will be granted.

We will only deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.

SHIPPING CHARGES FOR INTERNATIONAL SHIPPING

The shipping fee may vary depending on the delivery address for your order.

CUSTOMS, DUTIES & TAXES

International shipping may be subject to customs duties and taxes, depending on your delivery address as determined by the customs regulations of the destination country.

Additional charges for import clearance must be fulfilled by the recipient;

DELIVERY LEAD TIME

We strive to deliver your orders in the shortest time possible. All orders will be in process as soon as the transaction is confirmed. The confirmed orders will be dispatched and delivered by our designated carrier on weekdays, excluding weekends and public holidays.

Delivery lead time depends on the delivery address for your order and the customs clearance progress.

HOW TO TRACK YOUR ORDER

Please locate your tracking number from the delivery confirmation email, and kindly allow a few hours for the system to reflect the status of your delivery order after receiving the email.

If there is a delay, it will be indicated on the carrier’s website. In the circumstance where there is no status update of your delivery after a week of receiving the confirmation email, please contact our customer service for further assistance.

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